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Position Title: Claims Service Consultant

Job Summary Statement/Purpose:
The Claims service consultant will render effective and professional administrative services to the Sasria Claims Department and its stakeholders.

Current Status: Closed

Contract Type: Fixed-Term Contract

Closing Date: August 23, 2021

Click here to apply

Qualifying Criteria

1. Claim payment process
• Create stakeholder on the system and link to file
• Check claim estimate before payment is loaded
• Check the release and\or invoice for accuracy
• Load payments as per the releases and /or invoice
• Authorise payments

2. Salvage Administration
• Management and daily reconciliation of vehicles written off
• Tracing all salvage and liaising with salvage dealers
• Ensuring tenders made on written off vehicles and accepting best tender
• Negotiate and agree salvage value with salvage service provider
• Keeping record of all invoices issued
• Follow up with salvage service provider on payments outstanding
• Analysing invoices for deductions

3. Provide effective customer relations
• Handle all queries efficiently and in the most appropriate manner possible.
• Assist with queries from the public and other departments for all functions
• Handle call overflow and message centre for claims department

4. General Office Administration – Ad hoc duties
• Analysis of media articles daily with update report to claims team for events which could give rise to claims in relation to Sasria cover.
• Perform any reasonable tasks as and when required by the Line Manager
• Daily, weekly, or monthly activity reporting

• Matric, Grade 12 or Equivalent, Basic Short-term Insurance

• 2 – 3 years in administrative and salvage management role
• Computer literacy advantageous

• Customer Care
• Data capturing
• Basic Short-Term Insurance
• Communication with stakeholders
• Understanding of the insurance industry and Sasria’s role in it
• Salvage process

• Claims Procedure
• Good communication skills – verbal and written
• MS Office
• Good interpersonal skills
• Time management
• Telephone etiquette
• Timeous and clear communication of information
• Applying continuous improvement of processes

• Accuracy and expedience of the finalisation of this process
• Working with People
• Detail Orientated
• Adhering to Principles and Values
• Presenting and Communicating Information
• Planning & Organising
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Adapting and Responding to Change
• Coping with Pressure and Setbacks
• Values Driven

  •  A South African citizen of any gender, preference will be given to an EE candidate.
  • The role will be in Illovo, Johannesburg.