Qualifying Criteria
1. Operational
• Responsible for managing SharePoint sites and accounts, including configuration, custom features deployment.
• Manage Sasria’s SharePoint environment and enhancement as per business requirements by adhering to the development process (SDLC) and Change Management process (ITIL).
• Responsible for understanding business and the requirements that drive the analysis and design of technical solutions.
• Management and maintenance of site content, structure settings, site hierarchy, and site collection navigation.
• Utilisation of Sharegate tool /relevant tool for migrations of SharePoint sites and collections to the O365 SharePoint Online Environment.
• Update documentation, check validity and accuracy on all documentation used by the end users, site owners and Administrators.
• Provide 1st and 2nd line support for SharePoint and liaising with the Service provider where necessary.
• Troubleshoot issues/incidents and provide user support.
• Analyse SharePoint application problems, recommend solutions and technologies to meet business security and information security objectives.
• Analyse and recommend SharePoint enhancement, updates, and upgrades.
• Administer and configure SharePoint and share knowledge with IT team.
• Ensuring security and critical applications patches are maintained by liaising with the service provider.
2. Reporting
• Produce necessary reports based on requests.
• Input into management reports as and when required
• Contribute directly to the SharePoint journey, enable quality of IT service in-line with service management strategy.
3. Processed and continuous improvement
• Ensure that SharePoint standard operating procedure is maintained on regular basis Determines and implements security standards for the SharePoint platform.
• Designs and builds high availability solutions to ensure platform resiliency.
• Designs and implements a comprehensive structure that logically organises related components into a hierarchical structure across the SharePoint platform.
• Provides subject matter knowledge to IT resources and business stakeholders in leveraging, conceptualising, developing, and implementing SharePoint solutions to address business needs.
• Collaborates with IT resources to integrate SharePoint modules with other
systems.
• Creates and maintains technical documentations such as the SharePoint platform.
• Maintaining and updating SharePoint application.
4. Adhoc tasks
• Recommend best practices to achieve business objectives, advises on risk assumptions for any variances granted, and provides alternatives to achieve
desired end results.
• Maintains SharePoint documentation and configuration data for regulatory and audit purposes.
• Perform any reasonable tasks as and when required by the Line Manager and
Functional Manager.
• Share knowledge with internal and external stakeholders for support purposes.
• Participate in projects integrating with SharePoint and provide input where
required.
• Diploma in computer science or IT related qualification
• ITIL foundation certificate (added advantage)
• SharePoint relevant certificate
• Over 5 years of SharePoint administration experience
• Programming experience (added advantage).
• Experience managing and administration of enterprise-level O365 SharePoint 2013.
• Experience in SharePoint online (added advantage)
• Experience troubleshooting issues and providing customer support for service requests related to O365 SharePoint Online and on-premises
• Experience in configuring, administering, and monitoring Exchange Active Sync services.
• Ability to solve complex SharePoint issues. environments.
• Working knowledge of current messaging and collaboration systems software, protocols and standards.
• Knowledge of SharePoint
• Understanding of Software Development Life Cycle (SDLC)
• ITIL process understanding
• Customer Service
• Good communication skills – verbal and written
• MS Office
• Good interpersonal skills
• Application skills
• Communication skills
• Business Acumen
• Process driven
• Customer service driven
Core Values
The following values underpin Sasria’s pursuit of its stated vision and mission:
• Fairness – we will treat all our stakeholders impartially and with respect, recognising our accountability to them;
• Ethics – we will conduct ourselves in a manner that is transparent and ethical: courageously doing what is right, honouring our commitments and communicating honestly;
• Service Excellence – in the performance of our work, we will consistently apply our knowledge, experience and best efforts to deliver relevant and professional service of an exceptional standard;
• Collaboration – we will engage with our partners and employees, assuming positive intent, respecting diversity and working together to create uniformly positive outcomes
• Innovation – we will apply thought and creativity to the application of new solutions
to our and our customers’ needs and requirements
A South African citizen of any gender, preference will be given to an EE candidate.
- The role will be in Illovo, Johannesburg.